We are committed to ensuring your privacy is protected
This Customer Privacy Notice sets out the basis on which we collect personal data from you and explains how we use this information and who we share it with as well as your rights and how to exercise them.
We are committed to protecting and respecting your privacy. For the purposes of the relevant data protection legislation, the “data controller” who is responsible for this website is R K Henshall & Co Limited (UK Registered Company Number 1285024) of The Grove: Mill Lane: Wheelock: Sandbach: Cheshire: CW11 4RD.
Collecting and processing your personal data
As an insurance intermediary, we need to collect personal information for a variety of reasons.
We need identity and contact details (name, address, telephone numbers, email address) to communicate with you about your insurance needs.
We will collect financial information about you, and your assets and potential liabilities, to assess your insurance needs to enable us to approach providers for quotations, put insurance policies in place and facilitate the ongoing servicing of those policies.
Where appropriate, we may need to collect details to process payments from or to you such as bank account or payment card information.
In the event of a claim, we may be required to obtain additional personal information so that the matter can be properly considered. This could include information about other parties involved in an incident.
We will only use your personal data when the law allows us to. As such, we will only use your personal data in the following circumstances:
We may sometimes need to process personal information using automated decision-making by, or at the direction of, product providers. This involves assessment of the information provided to determine whether a product is offered and on what terms.
Automated decision-making could limit the range of products available to you. If you disagree with the outcome, you have the right to request a manual assessment of the information provided. Please contact us if you require this.
Additional personal information you may provide
If you provide information about other individuals, such as employees or family members, it is your responsibility to make them aware of this notice.
Other information we may collect about you
We may obtain personal information from other sources in relation to your insurance policies, for example previous and current insurers or brokers, loss adjustors and loss assessors. We require all such parties to comply with data protection legislation.
Who do we share your information with?
During the course of arranging and administration of your insurance, there are a number of situations where your personal information will be shared with other parties. These include:
Our agreements with third parties include requirements to comply with relevant data protection legislation so that your rights are maintained.
We will not send your personal information outside of the European Economic Area (EEA). However, some insurers may do so and will provide details in their own Privacy Notices.
We may use your contact details to keep you up to date with industry developments and insurance products that may be appropriate for you but we will only do this where Regulations permit us or where we have your permission to do so.
How long will we keep hold of your personal data?
We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
For most policies, we will retain records for up to seven years following expiry of the policy or termination of our services.
Some policies can be claimed against long after they have expired. We will retain records of these for longer than seven years based on the likelihood of any claim, complaint or dispute arising.
Where we have obtained your consent to hold personal information, we will retain it for as long as we have your consent, subject to the above timescales.
Data regulations and legislation provide you with certain rights over the personal information we hold.
We aim to meet any requests promptly and as fully as possible. We may contact you to further understand your requirements in order to expedite your request. In some cases, we may be prevented from completing requests for legal reasons or due to conflicting legitimate interests. If this is the case, we will explain our reasons why.
There is no charge for requests for copies, amendments, or deletions of personal information. However, we reserve the right to charge where requests are unreasonably frequent or excessive.
Changes to this privacy notice & your duty to inform us of changes
This Privacy Notice will be updated from time to time and was last updated on 14th July 2023.023
It is important that personal data we hold about you is accurate and current. Please ensure that you keep us informed if your personal data changes during your relationship with us.
How to contact us
If you have any questions regarding this Privacy Notice or wish to make a request regarding your personal information, please contact:
The Data Protection Manager
R K Henshall & Co Ltd
The Grove Mill Lane
Cheshire CW11 4RD
You can also email us at: firstname.lastname@example.org
If you wish to make a complaint
If you are dissatisfied about the way we have handled your personal information and wish to complain, you should contact the Data Protection Manager using the details above. We will aim to investigate and respond promptly and will provide a written response.
If you remain dissatisfied, or believe that we are not handling your personal information in compliance with appropriate laws and regulations, you are entitled to raise your complaint with the Information Commissioner’s Office who can be contacted at:
Information Commissioner’s Office: Wycliffe House: Water Lane: Wilmslow: Cheshire:
Helpline number: 0303 123 1113 and ICO website: https://www.ico.org.uk